Our approach to caring has developed by listening to Service Users, and tailoring our services around what they tell us they need.Each Service User has a named carer. To provide the best care, we provide the right amount of carers. As well as taking responsibility as a team for each person’s personal and social care needs, each carer gets to know their Service User extremely well, and becomes highly tuned to their needs and interests.
We also arrange visits to the doctors, dentists, chiropractors, physiotherapists, aromatherapists, reflexologists, reminiscence specialists and other specialists.
We abide by stringent policies and regulations for the safety and welfare of our staff and Service Users - including health and safety, data protection and complaints (which are always dealt with swiftly and positively). We are regulated by the Care Quality Commission.